John G. Leslie

919 Nolder Drive, Lancaster, Ohio 43130

Phone: 614-596-4118

E-mail: jgleslie@gmail.com

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Professional Profile

Strong advocate of situational and servant leadership.
Outstanding productivity as a leader in variety of industries including Fintech and manufacturing
27 years of experience in implementations, operations, ETL and software development, and management.
Strongly self-motivated, enthusiastic, and profit-oriented with a focus on recommending cost-effective solutions.
Diplomatic and tactful leader that maintains a balance between company objectives and employee needs to ensure a positive, productive workplace.
Highly perceptive with proven ability to pinpoint problems, provide creative solutions and follow through to resolution.
Outstanding communication and presentation skills; equally effective working independently or collaboratively in a team effort.
Exceptional interpersonal communication, leadership, analytical, and organizational skills.

Experience

Fiserv

7/2011 to Present

Director, Software Development, Professional Services/Implementations

Hands-on, technical leader for a delivery team that migrates financial institutions into an online banking platform along with ancillary products including mobile banking (Android & IOS), bill payments, and many other integrations. My team consists of Software Developers, Quality Assurance Analysts, and Application Support Engineers. Below are some of the major accomplishments under my leadership:

· Pre-sales and post-sales client consulting and support.

· Client advocate with internal Fiserv teams including Product, Development, and senior leadership.

· Enabled $30M in revenue per year for the business unit. Per project total contract value ranged from $5K to $200M.

· Participated in 175+ net migrations into the platform with about 5 million users.

· Oversaw around 150+ projects annually including net new implementations and add-on products.

· Oversaw many high-profile implementations including First Hawaiian Bank, Nationwide Bank, Salem 5 Cents Bank, Associated Bank, New York Community Bank, and Golden 1 Credit Union. Golden 1 was the largest migration into online and mobile banking with over 750,000 users.

· Extensive interaction with Product, Development, IT, and Support to build workflow processes to enhance the customer implementation experience.

· In 2018, I was temporarily reassigned to staff another online banking implementations team and was charged with hiring approximately 100 software developers, quality assurance analysts, and business systems analysts in 3 countries.

· Managed 5 to 150 associates in multiple locations including multiple U.S. locations, Costa Rica, India, and full-time remote.

· Annual associate satisfaction survey – 100% Manager Effectiveness rating each year, less 1 year in which I received a 92%.

· Averaged an 86% customer satisfaction rating for 2020 and 93% for 2021.

· 2020 and 2021 Annual Review – “Exceeds Many” performance rating.

Manager, Technical Application Consulting/Technical Account Management (Fiserv) - 2015

· Responsible for client facing support for online and mobile banking, with associates in Dublin, Ohio, Alpharetta, Georgia, and Hillsboro, Oregon.

· Team supported 60 online banking clients (2 million users) and mobile banking product (5 million users) serving 9 internal business units.

· Served as an escalation point for client issues often conversing directly with c-level banking executives.

· Joined incident bridges as necessary to assist clients and support staff.

Software Developer (Fiserv) - 2011-2015

· Migrated financial institutions into Corillian ASP online banking and CheckFree bill pay.

· Developed customized ETL packages to automate the data migration – Visual Studio.

· Consulted with clients to discuss file specifications, migrated data, and exception reporting.

· Performed product troubleshooting including log gathering and error interpretation.

Columbus Castings - Director of Enterprise Systems

12/99 to 7/2011

Senior leadership team member responsible for the Information Technology department.
Worked with various business units to provide best in class services including but not limited to HR, timekeeping, payroll, accounting, and enterprise resource planning.
Managed vendor contracts including IBM, Dell, and Cisco.
Managed numerous system upgrades and migrations:

Token Ring to Ethernet network topology
Novell to Windows AD network operating system
Cisco switches and routers
Novell Groupwise to Microsoft Outlook
IBM Mainframe ERP to Odyssey by B&L Information Systems

100-acre campus connected with a mix of copper and fiber optics.
Linux web and DNS servers.
Watchguard firewall devices.
Mobile device management.

The Cognitive Consulting Group – Technical Consultant

7/99 to 12/99

IBS Consulting - Network Engineer

9/98 to 7/99

AirTouch Cellular (Verizon) - Systems Administrator

2/97 to 9/98

The Frank Gates Service Company - Software Developer

10/94 to 2/97

Education

Ohio Dominican University

Bachelor of Science in Business Administration

· Summa Cum Laude

Walden University

Master of Science in Industrial and Organizational Psychology

· 3.97 GPA

Harvard Business School

CORe Credential of Readiness

HBX CORe (Credential of Readiness) is a 120-150 hour certificate program on the fundamentals of business from Harvard Business School. CORe is comprised of three courses - Business Analytics, Economics for Managers, and Financial Accounting – developed by leading Harvard Business School faculty and delivered in an active learning environment based on the HBS signature case-based learning model.